Aarnoaa (OPC) Private Limited · CIN: U73100HR2025OPC137642
Aarnoaa is a professional services consultancy. All fees relate to intellectual work, strategy, and time — not physical goods. The following policy reflects this. For questions, contact us at contact@aarnoaa.com.
Free discovery calls, performance audits, and diagnostic sessions carry no charge and require no cancellation notice. You may cancel or reschedule at any time by emailing contact@aarnoaa.com with no penalty.
Either party may terminate a paid engagement by providing 14 days written notice via email to contact@aarnoaa.com. Work completed and costs incurred up to the termination date are billable in full and remain payable regardless of cancellation.
Due to the nature of professional services, refunds are governed as follows:
Project deposits are non-refundable once strategic, research, or creative work has commenced — typically within 5 business days of deposit receipt. If a project is cancelled before work commences, a full refund of the deposit will be issued within 14 business days.
Monthly retainer fees are non-refundable for any calendar month in which services have been actively delivered. Prepaid fees for future months not yet commenced may be refunded on a pro-rata basis where written cancellation notice has been given in accordance with clause 2.
One-time strategy sessions, diagnostic packages, and CMO briefs are non-refundable once the session has taken place or deliverables have been issued to the client. If you need to reschedule a booked session, please give at least 24 hours notice.
Funds committed to advertising platforms (Google Ads, Meta Ads, LinkedIn Ads, etc.) on your behalf are managed by those platforms and are not refundable by Aarnoaa. Refunds on ad spend are governed solely by the respective platform's own policies. Aarnoaa management fees for such campaigns are subject to the retainer terms above.
All refund requests must be submitted in writing to contact@aarnoaa.com within 7 days of the disputed charge. Please include your name, company, invoice number (if applicable), and a brief description of the issue.
We will acknowledge all requests within 2 business days (IST) and aim to resolve them within 14 business days. Approved refunds are issued to the original payment method within 7 business days of approval.
If you are dissatisfied with the outcome of a service, we encourage you to contact us before initiating any formal dispute or chargeback. We will make genuine efforts to resolve dissatisfaction, which may include complimentary additional work at our discretion. Disputes that cannot be resolved informally are subject to the governing law and jurisdiction set out in our Terms of Service.
Aarnoaa (OPC) Private Limited
CIN: U73100HR2025OPC137642
Registered Office: Gurgaon, Haryana – 122001, India
Email: contact@aarnoaa.com